Documents – what and when

Documents – What and When

When you registered your account with us, we confirmed your identity. However, if you were automatically verified via our third-party provider, we may need you to submit documents when your spending or withdrawals reach certain levels.

The easiest document to send is your driving licence (or provisional licence), as it shows both your date of birth and address. Alternatively, you may send a copy of your passport along with a utility bill dated within the last 3 months.

Driving Licence

Your driving licence must be fully visible with edges clearly shown. It should display your full name, date of birth, address, and country. The licence must be valid and up-to-date, with the expiry date visible. Provisional licences are acceptable.

Passport

Your passport should be fully visible with edges clearly shown. It must display your full name, date of birth, and country. It must be valid and in date, with the expiry date clearly visible.

Utility Bill

A utility bill, such as gas, electricity, water, or landline phone, may verify your address. The bill should be dated within the last 3 months and display your name and address. It must be fully visible with edges clearly shown.

Significant Withdrawals and Deposits

For significant withdrawals or deposits, we may need to verify that you are the account holder for the corresponding bank account or debit card.

To streamline the process, please consider providing the following information in advance:

Debit Card

We require a clear view of the front and back of your debit card, showing the card owner's full name, first 4 and last 4 digits of the card number (middle 8 digits covered), expiry date, and signature strip (3-digit CVC covered).

Bank Statement

Your bank statement should align with the bank account used for deposits/withdrawals. The statement, dated within the last 3 months, should show your name, address, and account number.

For significant payouts over £10 million, documents must be notarised.

Affordability

We prioritize player protection. Gambling should be affordable, and we may request an affordability check to ensure that your spending aligns with your means. This may include providing evidence of earnings or other income sources.

Click here for more information on affordability checks.

Routine Checks

Occasionally, we may request updated documents to ensure our records remain current. For security, please send documents from your registered email address.

Ensure all document copies are high-quality and clearly legible.

Support

If you need further assistance, please contact us at support@lottoland.co.uk.